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FAQ

What is the Proforma Invoice and how do I receive it?

It is the “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions. In order to receive the Proforma Invoice, please follow the steps below.
  1. Visit our website and click on the vehicle you like to access.
  2. Fill in all required information in the Free Quote section and click on “FREE QUOTE” to send us an inquiry.
  3. Once our staff responds to your inquiry, we can begin the negotiation process.
  4. If both you and Sbk Japan agree on pricing and conditions, you will be notified as such.
  5. You will receive the Proforma Invoice.

A service provided by Sbk Japan for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.

No, we will only accept payment through bank remittance. This provides both the buyer and seller with an official written record of the payment transaction.

Primarily, we accept payment in U.S. dollars. However, under certain circumstances, the Japanese yen is also accepted. No other currencies are accepted.
Please note that all payments must be in the form of a bank remittance so that the buyer and seller have an official written record of the payment transaction. Under no circumstances do we accept any form of cash.

Please allow a minimum of three (3) business days for your bank remittance to be reflected in our bank account. While this delay may cause some inconvenience, it is the average amount of time required for interbank transactions.

Once you submit your payment for transfer at your bank, you will receive a Telegraphic Transfer Copy (TT Copy) as proof of your remittance. The deposit slip may replace the TT Copy only if the TT Copy is not issued immediately by your bank.

You, as an importer, are supposed to receive the following documents:

  1. Bill of Lading (B/L)
  2. Insurance Document (if your purchase is CIF)
  3. Export Certificate (also called the “Deregistration Certificate” or “Cancellation of Registration” form)
  4. Commercial Invoice If your government requires, we will also send you the following
  5. Inspection Certificate
  6. Export Permit (also called the “Bill of Entry”)
  7. What is the DHL Delivery Address?

This is the required information you provide so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).

Please be warned that incomplete information may delay the dispatch of your documents.

8. Can I track the documents that you will send me?

Yes. Your CAP lists the DHL tracking number once your documents are processed for dispatch. The tracking number on your CAP will change to a DHL tracking login to your online portal to review everything after purchase.

09. Does the vehicle come with an English manual?

No: because we sell Japanese vehicles previously owned and operated in Japan, any provided manual will be in Japanese.

Are spare keys provided?

It depends. If you do not find spare keys in the vehicle’s glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.

10. How long will it take for the shipping vessel to reach my port?

We do our best to ship your vehicle so that you receive it in a timely manner. The durations given below are from the designated Japanese port to your port of discharge. Please note that they are estimates based on our past experience and are not guaranteed.

Africa: approximately 3–5 weeks to travel from the Japanese port to your port
Georgia: approximately 6 weeks to travel from the Japanese port to your port
Caribbean: approximately 3–5 weeks to travel from the Japanese port to your port
Pacific Region: approximately 1 week to travel from the Japanese port to your port
South America: approximately 4 weeks to travel from the Japanese port to your port.

12. Forwarding Agent: A person or company that arranges the transportation of cargo from the port of discharge to the vehicle’s destination country.

Import Permit: A document issued by certain governments giving permission to import goods. The South African government requires this document, which is issued by the ITAC, for importing vehicles, as well as a Letter of Authority (LOA), which is issued by the NRCS.

Inspection Certificate: Certification that the vehicle passed the required pre-export inspection and, therefore, meets the required specifications and is in good condition and correct quantity when leaving the port of departure.
Insurance Document: Proof of insurance for CIF shipments.
Intertek: Intertek International Ltd.; a company solely appointed by the Government of Mozambique to carry out pre-shipment inspections on all imported vehicles.

ITAC: International Trade Administration Commission of South Africa; an organization that manages the administration of international trade in South Africa. Its primary responsibilities include import and export control. The South African government requires an Import Permit for importing vehicles, which is issued by the ITAC, as well as a Letter of Authorization (LOA), which is issued by the NRCS.

JEVIC: Japan Export Vehicle Inspection Center Co., Ltd.; a Japanese-registered company that specializes in pre-shipment inspection and certification of cargo. The inspection certificate issued by this organization is required by the Kenyan government and the Zambian government for importing vehicles into their respective countries.

LOA: Letter of Authority; a document required by certain governments for importing a vehicle. The South African government requires this document for importing vehicles, which is issued by the NRCS, as well as an Import Permit, which is issued by the ITAC.

Packing List: An itemized list included in the shipment that gives the quantity, description, and weight of the contents.
Port of Departure: The departure point of a ship or shipment.
Port of Discharge: The place where a vessel is off-loaded and the shipments are dispersed to their respective consignees.

Proforma Invoice: The “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions.

Shipping Agent: An agency responsible for handling shipments and cargo at ports and harbors on behalf of shipping companies (i.e., they represent the shipping company).

Transshipment: The transfer of a shipment from one vessel to another while in transit to its final destination.

TT Copy: Telegraphic Transfer Copy; the paper copy of a bank transfer.

EAA: East Africa Automobile Services; a pre-export inspection company authorized by the Tanzanian Standard Bureau (TBS) and Ugandan National Standard Bureau (UNBS).